Need Answers To Only Syracuse Tickets Frequently Asked Questions?
If you wonder about Only Syracuse Tickets or our ticket procedures, just find it on our FAQ. If you have other issues not answered in this list, just phone our customer service line. Phone 315-756-6955 or fill out our support form.
If someone purchases a ticket from a venue’s box office -- known as the primary ticket seller -- the buyer has the option to resell that seat to another ticket seeker. Sellers in the secondary ticket marketplace may include licensed ticket sellers, ticket firms, box office promoters, and individual people like you. Only Syracuse Tickets gets its tickets from a leading ticket marketplace, and restricts tickets to only Syracuse and neighboring areas so you will easily discover the perfect seats in your town.
Since the secondary marketplace runs on the “price based on demand” model, you may discover that price points shift as you get closer to the event. It’s not surprising to see tickets go for under primary pricing. You can also see hot tickets for shows that are sold out that may cost more than the box office cost. The rule to the secondary market is to come back as much as possible to find who’s playing in Syracuse.
Depending on the individual sale, you might get your tickets in one of six ways:
Email: A code will be emailed to you before the event, and you can download your physical ticket. These e-tickets might need to be downloaded with My Ticket Tracker.
Mailed: The seller will send the physical tickets with Federal Express. Packages are guaranteed to get to you before showtime, and you will have a FedEx tracking id once your package goes out.
Will Call Office: Tickets will be waiting in the event’s box office or will call window.
Location Pick-up: Tickets will need to be collected at an outside location (not more than 30 minutes from the venue).
Paperless: The seller will connect with your party at the gate and accompany you to the will call area.
Flash: The ticket seller will ship you a gift card that you will need to scan at the event front gate. It will contain the initial sale information and generate a viable receipt.
You can pick an alternate shipping address -- including P.O. boxes -- for entire orders placed with Only Syracuse Tickets. However, on sales over $750, the ticket seller can reject to ship to a separate address other than the billing address. Furthermore, sellers may request a signed authorization from the buyer if they need proof that the alternative shipping address is valid.
Instant tickets are generally available to download and print after you submit your order. Please allow for processing time, which could take as much as one business day. You will receive a confirmation email showing you how to use your instant tickets.
To make sure you experience an amazing time in Syracuse, all tickets come with a 100% Money Back Guarantee if:
The seller doesn’t ship your tickets
The purchased tickets arrive after the event begins
The venue finds your tickets invalid. (The venue must produce confirmable evidence in written letter format.)
The event was canceled with no rescheduled date. (Shipping costs not included in the refund.)
Tickets on Only Syracuse Tickets are generally first-come, first-served. If your purchase was canceled mid-purchase, it means another customer finished their order before you. In that case, you will have to return to that event and attempt to order a new seat.
Many sellers have multiple groups of tickets and can satisfy orders more successfully if they don't put the seat numbers on most listings. However, you'll find general rows and larger sections to pick from. Your tickets will be next to each other, unless specified in the listing.
Because this is a resale marketplace, the original purchaser's name will be on the ticket rather than yours. Nevertheless, you will still get into the event, as it's the bar code that's necessary for entry.
To prevent ticketing fraud, the majority of tickets are one-of-a-kind units. As such, if your tickets are lost, stolen, or ruined you can contact the seller about replacing lost tickets. However, all sales are final.
If an event gets totally called off, you qualify for a 100% refund (shipping not reimbursed). If the event has been put off and rescheduled for another date, your tickets will move to the new day.